SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dressing Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dressingmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Clean appearance, good quality, user convenience This is good one
<2en> I recommend wonderful model
excellent product , this the 2nd unit i ordered as a present. thank you. very good quality.
Screen and drip dont think ~~ satisfactory so much
Backpack fire, my husband liked 2 notes for 17,3 MSI and Asus.
Es la segunda que me pido, esta vez como regalo. Calidad excelente.
Very good quality
<2en> beautiful product very good quality
Very good backpack! It looks normal, not huge and at the same time my laptop is 17,3. Quality is good. Many offices, delivery 5 days took, very fast! Delivered before was stated
The backpack is very satisfied. Went to Irkutsk for about a month, or less. Everything is done and stitched very qualitatively, no complaints. Three main departments and the possibility of expansion, as well as three more smaller. The only negative, the backpack is quite bulky, and looks more than holds, but this taste, looks and is worn just fine.
Very fast delivery 4 days. The quality can be said only after use. But so on the look of what you need. I just thought that he was like a case with a constant form. But no (
Fantastic, it's just like the description. Large, comfortable and look at them very good quality. I recommend it.
Personally, I'm happy. For trips the most it.
Perfect for trips from 1 to 3 days with a computer.
<2en> Hello came to Izmir on 23 days very satisfied I waited I was worth 19.17 TL customs tax received store or many thanks
Рюкзак приїхав за 6 днів ( з них 4 дні продавець відправляв рюкзак) в Київ, доставка курєром Укрпошти. Дуже гарна якість, багато відділів.