SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dressing Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dressingmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered on July 22, the store sent July 26, the parcel came to the post office on August 6. 2 weeks-fast delivery to the Tula region Received on the Mail on August 7, the description corresponds, no foreign smell, to the touch pleasant, the size corresponds. I liked it. Recommend.
Nice pants! Completely fit in size. The size corresponds to the grid. I really cleaned the length, because. I have short legs, but it's typical of me. Became my favorite pants. I will buy more! It's been two weeks.
Pants liked her husband. Height 184 cm, weight 95 kg. Russian size 56. Came up perfectly.
Good product recommended fast delivery thanks store management
Excellent trousers, wonderful product quality! Thank you
Fast shipping good product. Seller is good communicator. Helped me a lot regarding the shipping. Thank you!
Fast delivery. Size perfectly refer to the table of measurements. The elastic fabric looks good quality and the finishes are perfect. Very comfortable I recommend this product and I think I will buy again
Excellent, thank you very much
The order issued 05.07 parcel came 19.07. Pants of good quality stretch for summer and early autumn just right, the color is dark blue on the Russian 50-52 Ra-R and the weight of 78 kg just right long you can take men with an increase of 180-185 cm. To buy recommend
Seller even double checked size before sending. High quality and absolutely amazing
The store is very attentive to the details, clarified my weight, height and waist size in order to see if I chose the size of the trousers correctly. Everything was true. Pants came quickly, less than 3 weeks, they approached me completely, I will use and wear. Thank you (:
Excellent quality and fast delivery Thank you very much ￼
The height of 196 cm is short. I brought it back for free. No problem. The money was returned instantly. Thank you. Helped